Frequently asked questions

Frequently asked questions

If you have a question about keeping pets in privately rented accommodation, please read our Frequently Asked Questions below.

Pets in the home

Pets and the law

Pet behaviour

Pet care

Ask us a question

If you cannot find an answer to your question here, please ask us a question using the form below.


For over 50 years, we've promised to never put down a healthy dog. We keep our promises, and that includes treating your personal details with care. We promise not to share your data, to keep your information safe and will only use your contact information to contact you regarding our Lets with Pets scheme.

We won't contact you for any other purpose, unless you already receive communications from us. You can opt out of these or change your preferences at any time by phoning 0207 837 0006 or visit For more information on this visit our privacy section,